Aftersales

We are committed to ensuring that your vehicle meets the highest standards and fully satisfies your expectations. In the unlikely event that any issues arise, please be assured that we are here to assist you.

As an RAC Approved Dealer, all necessary inspections have been meticulously carried out in strict accordance with RAC guidelines.

Please be advised that your warranty cover commences from the date of purchase, ensuring you are protected from day one. Should any problem occur-no matter how soon-you will be fully covered from the outset.

Furthermore, any repairs can be undertaken at any VAT-registered garage; it is not a requirement to use an RAC Approved Garage.

Should you experience any concerns, no matter how minor, we encourage you to contact our Aftersales Team, who are dedicated to providing prompt and effective assistance.

Contact Information:

RAC Warranty Customer Service: 0330 100 3728 (Monday to Friday, 9:00 am - 5:00 pm)

Email: service@carhubbirmingham.co.uk

Important Warranty Claim Guidelines:

1. Always reach out to the RAC Services before taking any action.
2. Never authorize repairs without prior approval.
3. Avoid using main dealers for repairs.
4. Diagnostic fees are the responsibility of the customer.
5. Courtesy cars are not provided.

Should you have any issues whatsoever no matter how minor please get in touch with our dedicated Aftersales Team and they will endeavour to resolve your problem by return.

Contact Number is 0121 759 0071

We have appointed Blackstar Warranties to act as our customer care team and warranty administrators. Black Star Warranties is available by telephone 0203 146 8732 or via e-mail on claims@blackstarwarranties.co.uk.

Aftersales Number 0121 759 0071

Contact number for warranty 0203 146 8732

Your vehicle has been provided with a warranty that is administered by Blackstar Warranties. Please note that the warranty in no way affects any of your statutory rights. In the event that you wish to make a claim on your warranty please contact Blackstar Warranties on the contact details above.

At the point of sale, you would have been provided with a warranty booklet which sets out the terms of the agreement of the warranty. We would suggest that you familiarise yourself with the terms, conditions and exclusions of the warranty. If you require a duplicate agreement or booklet please contact Blackstar Warranties who will provide this to you.

Prior to selling your vehicle, it will have been subject to a pre-delivery inspection and an inspection by a DVSA approved garage and will be sold with a 12 month MOT.

Buy with confidence - We offer 30-day exchange or refund. If you do find a serious problem with the car in the first 30 days, we will happily exchange it, or you can have a full refund.

The customer will be responsible for arranging return to the dealership and for any costs of doing so.

Terms and Conditions

Refunds within the first 30 days of ownership are subject to you, the customer, demonstrating that the serious fault existed on the car when you purchased it.

Once the refund is agreed you agree to return the car to Car Central.

Refunds will be paid within 14 days of return of the vehicle. If there was a part exchange, and this car is still available, Car Central, reserve the right to return the car as part of the refund, at the part exchange value, less any costs incurred on the car (paintwork, service work etc).

Where a customer had negative equity, it will be their responsibility to repay the amount to Car Central, once the car has been returned. Any finance agreement will be cleared once the car is returned.

Where a customer chooses a replacement car, they may swap "like for like" on price, or adjust any difference on-screen price. Finance can be rearranged on the exchange car, on the same terms.

A customer can only have one exchange.

Where a viable repair is preferred, we will be happy to do this. If a repair is uneconomical we reserve the right to offer an exchange or full refund.

Service items required are not considered reasons for returning a vehicle. It is the customers' responsibility to maintain the car once purchased.

This does not apply to vehicles bought for high performance or commercial use or for taxi or hire or reward purposes.